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Thank you for your interest in Barr Display. We strive everyday
to give you the highest level of customer service. Please read the
following terms and conditions. If you have any questions concerning
these terms and conditions, please contact us by phone at 1-800-222-2702.
Ordering
We welcome Customers to place their orders using our online
catalog. You may order online 24 hours a day, 7 days a week.
Should you wish to place your order other than through our online
catalog you may email your order to sales@barrdisplay.com
or order via telephone at 1-800-222-2702. Our Sales Staff is available
to assist you. If you wish to fax your order, please send it to
407-297-0494. All orders should include your name, your company
name, complete address and telephone information, and your desired
payment method. Please make sure to specify item numbers, colors,
quantities, and descriptions.
Special Orders
Barr Display will gladly provide pricing on non-stock and custom
items. A non-refundable deposit may be required on special orders.
Deposits may be made using any standard payment form. A signed Purchase
Order or Barr Display Quote form must be received before placing
special orders. Special order items are not returnable.
Small Orders
We will gladly fill any size order. All orders under $25.00 are
subject to a $5.00 service charge.
Method of Payments
- We accept Visa, MasterCard and American Express.
- For COD orders: Barr Display has enrolled in a check guaranty
program. Any COD order less than $5,000.00 may be paid with a
check pursuant to approval of the check by our guaranty provider.
Any COD order greater than $5,000.00 is required to be paid with
a Cashier's Check or Money Order. For COD orders shipping via
Common Carrier, the trucking company will ship "freight collect"
and will require a separate check for freight charges.
- Net 30 Accounts: Barr Display offers Net 30 day payment terms
to approved customers. A credit application must be completed
with the necessary references.
A credit application is available to download via this site:
You may fax your credit application to your Sales Representative
or to Accounts Receivable at 407-297-0494. Please allow 2 weeks
for processing.
Shipping Information
Barr Display makes every effort to send your shipment the best
way and at the lowest possible price: via UPS, Common Carrier, or
FOB Factory. All shipping charges, including COD fees and Handling
Charges, are the responsibility of the Customer. Common Carriers
or tailgate trucks provide dock service only, and unloading is the
Customer's responsibility. Transporting the merchandise inside is
also the Customer's responsibility. Inside delivery may be available
in your delivery area for an additional charge. Upon request, we
will be glad to provide a freight estimate for your order. This
is only an estimate and the Customer is responsible for all actual
freight charges incurred.
Customer Service
Our Customer Service Department will be glad to assist you if you
have any problems or concerns about an order. You may contact us
by email, phone or fax at the instructions listed above.
Returns
We will gladly accept any return for stock merchandise within 30
days of invoice. To return merchandise please contact our Customer
Service department for a return authorization number. Returns will
not be accepted without a prior return authorization number. Returns
must be in the original carton, must include a copy of the invoice,
and be in new condition as determined by Barr Display. All returns
are subject to a 20% restocking fee. Returns within 30 to 60 days
of invoice are subject to a 25% restocking fee. Please, no returns
are accepted after 60 days. Special Orders, closeouts and used items
are not returnable.
Damages
The carrier is responsible for damage in transit to you however,
it is important to open all cartons immediately upon arrival
to be eligible to file a freight claim.
- UPS damages: If you discover damage after opening the package,
call UPS to report the damage. Save all packing materials and
follow UPS instructions for disposition of the damaged merchandise.
Please contact us after you have reported the damages to UPS so
that we can ship replacement merchandise.
- Common Carrier damages: All shipments are insured against damage
in transit. It is important that you inspect all cartons upon
delivery. When a carton is visibly damaged upon arrival, it must
be indicated when signing the truck Bill of Lading. The driver
should sign both copies. This is to protect you and to enable
you to file a claim with the Carrier.
- Concealed damages: If after opening a package you discover
damage, call the Carrier immediately to report the claim. Save
all packing materials. You must file a claim with the carrier
within 10 days of signing for the freight. We will be glad to
assist you with any claim.
Pricing
All prices are subject to change (up or down) without notice. While
every effort is made to make our printed catalog and online catalog
as accurate a possible, we reserve the right to correct any error
in description or price.
Backorders
Any item not in stock at time of original shipment will be shipped
as soon as possible. Separate shipping charges will be billed for
each shipment.
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