Freight FAQs
Shipping & Delivery Guide
LTL (Less-Than-Truckload) shipping is designed for larger freight that doesn’t require a full truck. Understanding delivery options upfront helps avoid delays, added costs, and failed deliveries.
Delivery Options
Standard Delivery
Delivery to dock, curb, or receiving area. Best for commercial locations with unloading capabilities.
Liftgate Service
Required when no loading dock is available. The driver lowers freight safely to ground level.
Inside Delivery
Freight is brought inside the building (typically ground floor). Ideal for offices and retail locations.
White Glove (Limited Use)
Specialized service for installation, setup, or debris removal. Typically used for high-touch deliveries.
Choose the Right Service
No loading dock → Liftgate required
Need help getting freight inside → Inside Delivery
Basic drop-off is sufficient → Standard Delivery
Inside vs. White Glove
| Feature | Inside Delivery | White Glove |
|---|---|---|
| Inside placement | ✔ | ✔ |
| Room of choice | Limited | ✔ |
| Setup / assembly | ✖ | ✔ |
| Packaging removal | ✖ | ✔ |
Delivery Requirements
Do I need to be present for delivery?
Yes, someone must be available to receive and sign for the shipment.
Do I need a liftgate?
If your location does not have a loading dock, a liftgate will be required.
Can you deliver to residential addresses?
Yes, but residential deliveries often require liftgate service and scheduling.
What happens if I miss delivery?
Missed deliveries may incur redelivery or storage fees.
Pricing & Fees
What affects the cost?
Weight, dimensions, distance, and added services like liftgate or inside delivery.
What are accessorial fees?
Additional service charges such as liftgate, inside delivery, or special handling.
Preparing Your Shipment
How should my shipment be prepared?
Items should be palletized, secured, and clearly labeled for safe transport.
Who handles packaging?
Shippers are responsible unless additional services are arranged.
Tracking & Timing
How long does delivery take?
Transit times typically range from 1–7 business days depending on distance.
Can I track my shipment?
Yes, tracking is available via your PRO or tracking number.
Freight Delivery FAQs & Shipping Guide
This guide answers the most common customer questions about freight shipping, delivery services, liftgates, and what to expect during delivery.
Common Questions About Freight Delivery
Customers often ask:
• What is LTL freight shipping?
• Do I need a liftgate for delivery?
• What does inside delivery mean?
• Will the driver bring my shipment inside?
• What happens if I’m not available?
Understanding LTL Freight Shipping
What is LTL freight shipping?
LTL (Less-Than-Truckload) shipping is used for large shipments that do not require a full truck. Your freight shares trailer space with other shipments, reducing cost.
When should I use freight instead of parcel shipping?
Freight should be used when shipments are heavy (typically over 150 lbs), large, or require pallets for safe transport.
What is a pallet and why is it used?
A pallet is a wooden or plastic platform used to stabilize and transport freight safely using forklifts.
Freight Delivery Process
How does freight delivery work?
Freight is transported via trucks between terminals and delivered locally by a driver. Delivery typically occurs during business hours and requires a signature.
Will the driver call before delivery?
Some deliveries include appointment scheduling or call-ahead services, especially for residential locations.
What time of day will my freight arrive?
Most freight deliveries occur between 8am–5pm. Exact appointment windows may require scheduling services.
Liftgate & Access Requirements
Do I need a liftgate for freight delivery?
You need a liftgate if your location does not have a loading dock or forklift to unload freight from the truck.
What happens if I don't request a liftgate?
If a liftgate is required but not requested, delivery may fail or additional fees may be added later.
What is considered a commercial vs residential delivery?
Commercial locations typically have docks or receiving areas, while residential locations require special handling and scheduling.
Inside Delivery Explained
What does inside delivery mean for freight?
Inside delivery means the driver brings the shipment into the building, typically to a ground-floor location just inside the entrance.
Will the driver bring freight to a specific room?
Inside delivery is usually limited to basic placement inside the building, not full room setup or installation.
Does inside delivery include unpacking?
No, inside delivery does not include unpacking or debris removal.
Common Delivery Issues & Solutions
What happens if I miss my freight delivery?
Missed deliveries may result in reattempt fees or storage charges. It’s important to be available during the delivery window.
What if my shipment arrives damaged?
Note damage on the delivery receipt, take photos, and file a claim as soon as possible.
Why was my freight delayed?
Delays can occur due to weather, routing, terminal transfers, or incorrect delivery information.
Additional Freight Shipping Questions
How much does freight shipping cost?
Costs vary based on weight, dimensions, distance, and services like liftgate or inside delivery.
Can businesses and individuals both ship freight?
Yes, both businesses and individuals can use freight services, though residential shipments may require additional services.
Is freight shipping insured?
Basic carrier liability is included, but additional coverage is recommended for high-value shipments.