Barr Display makes every effort to send your shipment the best way: via FedEx Ground, Common Freight Carrier or FOB Factory. If you have a preferred carrier, we will make every attempt to comply. If you would like your order shipped on your FedEx or UPS account, we will be happy to accommodate. All shipping and handling charges are the responsibility of the customer.
If your order requires a freight delivery, please note Freight Carriers provide dock service only, and unloading is the Customer’s responsibility. Transporting the merchandise inside is also the Customer’s responsibility. Upon request, we will be glad to provide a freight estimate for your order. This is only an estimate and the Customer is responsible for all actual freight charges incurred.
The carrier is responsible for damage in transit. All product is carefully packaged and shipped in new condition.
1. FedEx or UPS Ground Shipping damage: If you discover damage after opening package, please email photos to firstname.lastname@example.org and reference your order number or customer ID. We will get a replacement out to you as quickly as possible. 2. Common Carrier Damage: All shipments are insured against damage in transit. It is the Customer’s responsibility to INSPECT ALL CARTONS UPON DELIVERY. It is the Customer’s responsibility to count all packages, and note any visible damages. When a carton is visibly damaged upon arrival, IT MUST BE INDICATED WHEN SIGNING THE DELIVERY RECEIPT. The driver should sign both copies. This is to protect you and to enable Barr to file a claim with the carrier and get replacements shipped as quickly as possible. 3. Concealed Damage: AFTER OPENING THE PACKAGE, CALL CARRIER IMMEDIATELY FOR INSPECTION. SAVE ALL PACKING MATERIALS. You must file a claim with the carrier WITHIN 10 DAYS of signing for freight. We will be glad to assist you in the process. IT IS IMPORTANT TO OPEN ALL CARTONS IMMEDIATELY TO BE ELIGIBLE TO FILE A FREIGHT CLAIM.