Freight Delivery Inspection and Damage Guidelines

All shipments are carefully packed and shipped in new condition. However, damage can occasionally occur during transit. To ensure fast resolution, follow the appropriate steps below based on your delivery type.

Freight Shipments (Common Carrier)

What should I do when my freight delivery arrives?

• Inspect all cartons at the time of delivery before signing.
• Count all packages and check for visible damage.
• Note any damage clearly on the delivery receipt.
• Request the driver to sign acknowledging the noted damage.

Why is inspection at delivery important?

• Proper documentation is required to file a freight claim.
• This ensures faster replacement processing.

What if damage is discovered after delivery?

• Open all cartons as soon as possible.
• Contact the carrier within 48 hours for concealed damage inspection.
• Keep all packaging materials for inspection.

Ground Shipments (FedEx or UPS)

What should I do if my package is damaged?

• Email photos of the damage along with your order number or customer ID.
• Send to: sales@barrdisplay.com
• Replacement items will be processed quickly.

Freight Delivery Requirements

Freight deliveries are used for large or heavy shipments such as fixtures, shelving, or display units. These deliveries require additional coordination compared to standard parcel shipping.

What is required for freight delivery?

• A valid phone number is required for scheduling.
• The carrier may contact you to arrange a delivery window.

Where will the freight be delivered?

• Standard service is dock-to-dock delivery for commercial locations.
• Additional services such as liftgate or inside delivery must be selected in advance.

Do I need to be present?

• Yes, someone must be available to receive and sign for the shipment.
• Inspect all items before signing the delivery receipt.

For additional delivery service options such as liftgate or inside delivery, please refer to the freight service information section.